April 21, 2014
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6 Tastemakers to Watch

Meet These Rising Stars Working to Set Our Cultural and Business Agendas in the Year to Come.

(page 2 of 5)

Kim Nye, 56

STORE MANAGER OF SAKS FIFTH AVENUE

A favorite fashion destination has a new leader, and we’re feeling more stylish already.

Kim Nye describes herself as the luckiest person in the world.

Fashionistas may find it difficult to disagree. For the past 32 years, Nye has called Saks Fifth Avenue her professional home, first in Michigan and now in Southwest Florida. As the store manager for the Naples and Fort Myers Saks locations, she’s in the fashion vanguard, especially as she looks for new ways to satisfy stylish shoppers.

And shopping should be satisfying, Nye believes. It’s not enough to head home with a bag full of glamorous clothing if you haven’t loved the process of picking it all out. She knows it’s increasingly easy to simply stay home and shop online, but wants shoppers to crave the in-store Saks experience instead.

“That’s my job,” she says. “To get everyone feeling like they want to be a part of this fun, fantastic store.”

Part of that means constantly working to improve the customer service experience, she says. Shopping at Saks should be like shopping nowhere else, and she wants to continually develop the staff to help them have the tools that will make Southwest Florida’s Saks the best.

“It’s already a fabulous platform,” she explains, “but how do you take it to the next level?”

She’s also looking ahead introducing additional designer lines, such as Derek Lam and Erdem, and trying a variety of new in-store events. One of the most popular events at the store she managed in Michigan was a beauty party that drew hundreds of women for a night of fun that included everything from cosmetics to live entertainment. Nye would like to try something similar in Southwest Florida.

Responding to shopper feedback is key, too, Nye says. Fashion-forward men will be excited to hear her plans to boost the men’s department, while gala-goers will be pleased to learn that Nye has heard your pleas for more special occasion attire.

She’s also planning on making some changes to the Fort Myers store, as per suggestions she has received from staff and shoppers. Some of those changes are already in place, and Nye is pleased to see that clients are noticing.

Ultimately, success depends on keeping it fresh so that her savvy clients respond with “surprise and delight,” she says. ‘It’s an exciting challenge, because it’s not just about one or two things,” she says.

 

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